Privacy Policy

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences we draw from such information:

Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment data.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us, including the information you include when you contact customer service or send us inquiries.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including data about how you interact with the Services, such as how and when you access or use them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with personal information.

Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.

From our service providers, including when they implement certain technologies or collect/process personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, tailoring, and improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, handling orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, organising shipments, facilitating returns, enabling you to publish reviews, and creating a personalised shopping experience (e.g., product recommendations). This may include using personal information to better tailor and improve the Services.

Marketing and advertising

We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, or mail, or showing online advertisements for products or services on the Services or other websites based on items you previously purchased, added to your cart, or other activities on the Services.

Security and fraud prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or address fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services.
If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials. You should not share your username, password, or any other access credentials with anyone.

Communicating with you

We use your personal information to provide customer service, respond to your requests, offer efficient support, and maintain our business relationship with you.

Legal reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including law enforcement or government requests, civil discovery, litigation, or other legal proceedings. We may also use personal information to enforce our terms or policies or investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, consistent with this Privacy Policy. These circumstances include:
• With Shopify, service providers, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfilment, shipping).
• With business and marketing partners to provide marketing services and send advertisements. For example, we use Shopify to support personalised advertising across different merchants and websites based on your online activity. These partners will use your information according to their own privacy notices. Depending on your residence, you may have the right to ask us not to share your information for targeted advertising.
• When you instruct or authorise us, such as when requesting that we share information for shipping or when you use social media widgets or login integrations.
• Within our corporate group or affiliates.
• In connection with business transactions, such as mergers or bankruptcy, to comply with legal obligations (e.g., subpoenas or warrants), to enforce our terms or policies, or to protect or defend the Services or our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve them.
Information you submit through the Services is transmitted to and shared with Shopify and third parties that may be located outside your country of residence.

Shopify may use your personal information to provide enhanced features based on data from your interactions with our store and other merchants. In these cases, Shopify is responsible for processing your personal information.

For more details on Shopify’s processing and your rights, please refer to Shopify’s Consumer Privacy Notice. Depending on your residence, you may exercise your rights via Shopify’s privacy portal.

Third-Party Websites and Links

The Services may include links to websites or platforms operated by third parties. If you follow links to unaffiliated or uncontrolled websites, we recommend reviewing their privacy and security policies. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites.
Information shared in public or semi-public spaces, including social media platforms, may be visible to other users without restriction.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian of a child who has provided us with personal information, you may request its deletion.
To our knowledge, we do not “sell” or “share” personal information of individuals under 16, as defined by applicable law.

Security and Retention of Your Information

No security measure is perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transit.
We recommend not using unsecured channels to communicate sensitive or confidential information.

Retention periods depend on factors such as account maintenance, Service delivery, legal obligations, dispute resolution, and enforcement of policies or contracts.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:
• Right of access
• Right to deletion
• Right to rectification
• Right to data portability
• Right to manage marketing preferences

If you reside in the UK or EEA, you may also have:
• Right to object or restrict processing
• Right to withdraw consent

You may exercise these rights where available on the Services or by contacting us.

We may need to verify your identity before fulfilling your request. You may appoint an authorised agent to submit a request on your behalf with appropriate proof of authorisation.

Complaints

If you wish to make a complaint regarding our handling of your personal information, please contact us.
Depending on your residence, you may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside your country of residence.
For transfers from the EEA or UK, we rely on recognised mechanisms such as Standard Contractual Clauses unless the destination country offers an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on this website and update the “Last Updated” date.

Contact

If you have questions or wish to exercise your rights, please contact us at:
Email: zian.cattoul@ecostalgroup.com
Address: Rue du Relais 1, Soumagne, 4632, BE